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We
guarantee that that all flowers sold are true to name, color range and
stem length, that they are of commercial quality, and that they arrive
in good shape and without defect, or your money back. Please inspect your
flowers immediately upon arrival and report any flower damage or other
concerns the day your flowers arrive. Pacific Callas will only extend
a credit
or refund when the claim is made on the day the product arrives
Please
see below for additional information on refunds and credits.
For any concerns about your order, please contact us by phone at (800) 533-8573
All
our orders are individually processed and hand-packed at the farm level.
At no point are our flowers warehoused or brokered! Every order is guaranteed
farm fresh! Our customers should expect only the highest quality fresh
cut flowers and first class service with every order.
We highly recommend our customer or their representative be present at
the time of delivery.
It is not our responsibility if you miss the delivery and the flowers
arrive damaged because of excessive travel time. Pacific Callas will not
be responsible for lost or stolen packages, damage to the product during
delivery, or FedEx delays.
If
for any reason you are not satisfied with a box of flowers, please contact
our Customer service department by phone at (800) 533-8573 the day the
product arrives.
In case of missing flowers, you MUST notify us within 4 hours of product
arrival. All orders must be inspected upon arrival. Please report any
damage or defects to the flowers immediately. If
you are not satisfied with your purchase from Pacific Callas due to flower
damage, you may request a refund or credit of the product(s) purchased.
Refunds
are limited to the amount of purchase and do not include shipping and
box and handling charges.
Complaints concerning part of the order supplied cannot be a cause for
rejecting the entire order. Pacific
Callas will only extend a credit or refund when the claim is made on the
day the product arrives. We do not process claims made after 24 hours
of receipt. After expiry of the terms mentioned above, customer is deemed
to have approved the products delivered.
We do reserve the right to inspect any
disputed orders. Photographs or return of the product or both may be required
to complete the claim process. Please take pictures that show the damage
and number of stems of damaged product. Upon inspection of the returned
box we will decide if our quality is up to your standards for future shipments.With
your claim, please include, the type, quantity and specific damage to
all flowers or products involved.
As we make every effort to ensure
your flowers are delivered on time we can not control the shipping carrier
so in turn we are not responsible for carriers late deliveries .
We are not responsible if you mishandle the flowers .Care instructions
are available on our website as a courtesy but it is the customer responsibility
to know how to handle the flowers. Never use walk in coolers, freezers
or home refrigerators as these are not suited to fresh flower storage
and can damage your flowers.
Orders that are already dispatched may not be cancelled.
All refunds will be processed on the same credit card used for your order.
©2003-2008 Pacific Callas. All Rights Reserved. Read Copyright & Privacy Statement
